Restaurants 101

Restaurant Management

What are the Qualities of a Successful Restaurant?

What makes a restaurant succeed? If you look at some of the most successful restaurants in the world, there are some common patterns of quality that are noticeable. Here are some of the key factors to having a successful restaurant:

Quality and Taste of Food– The food must taste good- really good, because that is essentially what people are coming for. Whether there are only five things in a menu or twenty, restaurants that succeed, invest money on good ingredients and become an expert in the food they cook.

Concept– What is the concept of the restaurant? What sets your restaurant apart from others? A successful restaurant has a strong concept and the people who designed it believe in it and stand by it 100%. A strong concept will give your restaurant  direction, will attract people who believe in the same concept and will be the cornerstone in building a strong and engaged community.

Location– A successful restaurant is located in a place to meet the needs of the people. The concept of the restaurant has to fit the location and the residents of the location. Foot traffic and visibility are also key.

Customer Service– Successful restaurants provide genuine and exceptional customer service, giving patrons a sense of belonging and keeping them coming back. Good restaurants often invest in good training for their staff and they often treat their staff well because after all, if the workers aren’t happy it will reflect in their service. Restaurant’s that succeed know how to teach their staff while making them feel valued and appreciated.

People- Since restaurant’s are social spaces, community is one of the most important aspects of the business, from fast food to fine dining, most successful establishments invest in good, charismatic and clever people and they create a strong sense of community. The restaurant essentially can feel like a home away from home.